At Galliard Homes we pride ourselves in delivering great customer care to our buyers once they move into their new home.

The information below explains how the Aftercare process works and how to report any issues you may experience within your property.

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Our Guarantee

Our Guarantee

From the date of legal completion, your new Galliard home is protected by a 10-year warranty; the first two years of which are covered by us, the developer, and the remaining eight years by an independent insurance provider. Please refer to your home owner manual for further information on this cover.

Reporting a Problem

Reporting a Problem

If you have any matters needing attention within the first two years of your property purchase you can raise them directly to our Aftercare team by using our online portal Clixifix.

Aftercare Help

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If you discover a defect in your home within the first two years of moving in, please follow the steps to report it:

  1. Log into your Clixifix account
    Your personal dashboard will contain information about your property including the homeowner guide and appliance manuals. You can also contact the Aftercare department through your account or raise a ticket to report a problem.
  2. Report a problem
    Click ‘New Ticket’ and provide as much detail as possible about the issue including a photograph.
  3. We’ll be in touch
    The Aftercare team will receive a notification regarding your issue and will write back to you via Clixifix with next steps.

If you need any more information about using Clixifix please refer to the user guides stored on the Clixifix portal or feel free to contact us.

If you are unable to access your account please contact the Aftercare team:

020 8418 1045
Monday to Friday 8am – 4.30pm