At Galliard Homes we pride ourselves in delivering great customer care to our buyers once they move into their new home.

The information below explains how the Aftercare process works and how to report any issues you may experience within your property.

Report a problem now

clixifix logo
Our Guarantee

Our Guarantee

From the date of legal completion, your new Galliard home is protected by a 10-year warranty; the first two years of which are covered by us, the developer, and the remaining eight years by an independent insurance provider. Please refer to your home owner manual for further information on this cover.

Reporting a Problem

Reporting a Problem

If you have any matters needing attention within the first two years of your property purchase you can raise them directly to our Aftercare team by using our online portal Clixifix.

Aftercare Help

Select a Topic

Our Aftercare department are contactable Monday to Friday 8am – 4.30pm, except for bank holidays.

If you encounter an emergency within your property out of hours, you should contact Adiuvo on 020 8090 1586.

The following are examples of what would be classed as an emergency:

  • Security – windows/balcony doors unsecure or front door locks failed.
  • Leaks – (please note that owners/occupiers are expected to isolate the water to the property.)
  • Electrics – total outage and cannot be restored/reset.